Refund and Returns Policy

At Patient-Specific Artificial Respiratory Unit (PARU) website, we prioritize your satisfaction with our services. If you’re not completely satisfied with your purchase, we’re here to assist you with our straightforward return and refund process. Here’s how it works:

Eligibility:

Refunds are available for eligible courses/events purchased on PARU within 30 days of the scheduled workshop date, provided your request adheres to our outlined guidelines.

Refund Process:

To request a refund:

  • a. Send an email to our customer service team at anis@longemed.com or elyia@longemed.com with the subject line “Refund Request – [Workshop Name].”
  • b. In the email, include details of your purchase, such as the workshop name, date, and reason for your refund request.
  • c. Our customer service team will review your request promptly and guide you through the next steps.

Refund Window:

Refund requests must be lodged within 30 days of the scheduled workshop date. Requests made after this period will be evaluated on a case-by-case basis, subject to approval.

Refund Timeline:

After your refund request is approved, you can expect to receive your refund within 7-10 business days.

Refund Restrictions:

Refunds may be denied or partially refunded under the following circumstances:

  • a. A significant portion of the workshop has been consumed before the refund request.
  • b. Multiple refunds have been requested for the same workshop.
  • c. Excessive refund requests have been made.
  • d. Your account has been reported, banned, or restricted for violating PARU’s terms.

 

Customer Support:

For any inquiries or assistance regarding our policy, please reach out to our customer service team at anis@longemed.com or elyia@longemed.com. We are committed to ensuring your satisfaction with PARU.

Compliance:

Our policy complies with all relevant local and national laws and regulations services.

Feedback:

We value your feedback to enhance our return and refund process. Please share your suggestions to help us serve you better.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at anis@longemed.com or elyia@longemed.com, +60389592593